MN HMIS Technical Support Process

Section 11 of the HMIS Policies affirms that the HMIS Lead Agency will maintain a technical support process that meets the expectations laid out in the HMIS Lead Standards document available on the HUD Exchange website. The specific details, deliverables and expectations of that process are negotiated via the Memorandum of Understanding between the HMIS Lead, the HMIS Governing Board, and the Continuum of Care Regions.

As of 2023, the following areas of technical support are offered by the ICA, as the HMIS Lead Agency in Minnesota:

Develop and establish HMIS support structure, help desk, HMIS Policies and Procedures.
Conduct HMIS support and help desk activities within the scope of established HMIS policies, procedures, and protocols.
Respond to technical queries and assist end users.
Troubleshoot and resolve HMIS issues/bug/default tracking with HMIS software vendor.
Monitor data collection and review report compliance with HUD standards and federal partner requirements, when applicable.
Manage communication with the HMIS software vendor; report ongoing issues in accordance with HMIS Policies and Procedures.
Work with HMIS software vendor to plan and implement software upgrades and fixes.
Design and implement a customer feedback forum (HMIS user group).
Manage HMIS public website and community dashboard reporting.
Support the HMIS Lead and CoC leadership’s outreach to project and community leadership to cultivate and maintain support and understanding of HMIS.