03. What to Expect When ClientTrack Goes Live
Phased User Set-ups
Not all users will gain access at once. Some functionality and some historical data will be limited at first. Once ClientTrack is live and ready, we will begin granting trained users access using a phased approach. Keep an eye on your inbox once you have completed training.
It is necessary for us to phase user access to ClientTrack over the course of a week for a few reasons:
- There are 1600 users across the state and granting access is a manual process.
- Some projects rely on HMIS as their only data infrastructure. It is most critical for these projects to get back online quickly.
- This allows ICA time to provide dedicated support and troubleshooting to these groups while continuing to test and develop core functionality.
How will users get access to ClientTrack?
ICA will send an email containing login credentials to each user with an active account, along with the list of organizations and workgroups that user will have access to in ClientTrack.
What features will and will not be available at go-live?
At go-live: |
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Not quite yet: |
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Core HMIS Workflow How-to Guides:
Questions? Email the Helpdesk: MNHMIS@icalliances.org