I can't find a client record with the client ID I have

Author: Reid | Date Created: July 18th, 2025 | Updated: September 10, 2025

What this is

Searching for a client with their ClientID but still can't find them?

I can't find a client record with the Client ID in my files

There are a couple of reasons this could be happening:

  1. It's possible the client record with that ID has merged with a duplicate record and the ID changed.
  2. You may be searching the Scan Card ID number in the Client ID field or vice versa:

What should you do?

Search for the client without the Client ID using different identifying information (name or date of birth or social security number).

Still unable to find the client record?

    • Reach out to the Helpdesk! We can look up the client to see if it was previously merged.

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