Hennepin County Shelter Hotline (Diversion) workflow

Author: Ran | Date Created: 8/14/2025 | Date Updated: 10/07/2025

What this is

This is an overview of the HMIS workflow and data entry steps for Hennepin Shelter Hotline-Diversion.

What you need to know

The Diversion Workflow flow chart is a step-by-step visual guide for processing clients who contact the Hennepin Shelter Hotline. It helps staff decide whether to connect someone to emergency shelter, diversion services, or other housing options.