Hennepin County: Re-reserving a shelter bed for a returning client
Author: Ran | Date Created: 10/06/2025 | Date Updated: 10/06/2025
What this is
This article is for Hennepin County shelters that use the Facilities Workspace in HMIS. It explains how to re-reserve a bed for a shelter guest who plans to return the next night.
By following this workflow during morning checkout, you’ll create a new reservation and "need" for the returning client.
What you need to know
- To get a roster of clients who stayed in shelter last night for whom you can create a new reservation, change the date on the Current Resident’s form to the previous day.
- Re-reserving a bed using this workflow will automatically create a need and mark it “reserved”.
Follow these steps
- Go to the Current Residents screen.
- Update the date to the previous day to view clients who stayed overnight.
- Check the client's reservation status to make sure they can be re-reserved.
- Reservation status definitions:
- Review Reservation Status column
- Blank: Client can re-reserve
- Reserved “Date”: Client already has a reservation
- Needs Diversion Screening: Client needs to call HSH before receiving a new reservation. Don’t re-reserve.
- Find the client that is re-reserving a shelter bed on the list.
- Select the Action button next to the client’s name.
- Choose Add New Reservation.
- Review the Housing Reservation form.
- Make sure to select the client’s active project enrollment.
- Click Save.
When you are done
The client’s reservation status should now read “Reserved for Date ##/##/####".
You’ve successfully created a housing reservation for a returning client.