Supervisors: How to reset your staff's password

Date Created: 3/17/2026 | Date Updated: 3/17/2026

What this is

These are instructions for shelters and shelter reservation team supervisors or managers to be able to reset staff's passwords outside of ICA Helpdesk hours.

Follow these steps

1. In the Home Workspace, select Password Resets

2. Find the user whose password needs to be reset
3. Click the lock icon next to the user’s name

4. Enter a new password that meets the requirements
5. Check the box for Require password change at next login.
6. Select, the "Change Password" button to save.

When you are done

Confirm the user can log in and are prompted to create a new password.