Supervisors: How to reset your staff's password

Date Created: 3/17/2026 | Date Updated: 4/6/2026

What this is

These are instructions for shelters and shelter reservation team supervisors or managers to be able to reset staff's passwords outside of ICA Helpdesk hours.

The ability to reset staff passwords is not automatic. Supervisors interested in this access should contact ICA to learn more.

Follow these steps

  1. In the Home Workspace, select Password Resets

  1. Find the user whose password needs to be reset
  2. Click the lock icon next to the user’s name

  1. Enter a new password that meets the requirements
  2. Check the box for Require password change at next login.
  3. Select, the "Change Password" button to save.

When you are done

Confirm the user can log in and are prompted to create a new password.

If your staff is locked out of the system due to inactivity, they will need to email the HMIS Helpdesk to get their account reactivated.

Still need help? Contact Us Contact Us