Why is my HMIS account inactive?
Author: Howie River | Date Created: 8/11/2025 | Date Updated:
What this is
Logging into and using HMIS regularly is an important part of: being a licensed HMIS user, keeping your HMIS skills in good use, and ensuring your HMIS account does not become inactive.
More about this
Regularly using your HMIS account will ensure your:
- HMIS knowledge is current
- Your program's data quality is up-to-date
- Your HMIS account does not become inactive
What happens if my HMIS account becomes inactive?
⏰If you use HMIS infrequently, set a reminder to log in regularly
- Log into HMIS at least once every 90 days to prevent your HMIS account from being automatically inactive and locked. Once your HMIS account is inactive, will need to email our Helpdesk to regain access - MNHMIS@icalliances.org
- After six months of no activity, to regain access you will be required to re-take HMIS User Training. If you need to retrain, our Helpdesk will guide you through the process and steps needed.