How to add Care Coordination information?

Author: Betty | Date Created: 3/1/2025 | Date Updated: 12/10/2025

This article walks you through how to update Care Coordination information outside of a program enrollment or update assessment.

Enter Care Coordination information when:

The information is appropriate to share with a broad audience (all Hennepin County users).
The information supports care coordination or coordinated entry for the client or household.
The information does NOT contain protected health information (PHI).
You want to share updates that help case managers, assessors, shelter teams, and county staff understand important context about the client’s situation, supports, or service needs

Once you find your client, click the Care Coordination folder on the client dashboard.

Click the form you want to update.
Some forms you will click "Add New" in the right hand corner to create a new row or click the edit button next to the row you want to update

Other forms, rows will appear for you to add or edit right as you open the form.

When you are done

The information you entered will appear in the Care Coordination Review (Read Only) summary and can be viewed by all Hennepin County users.
You can add additional notes at any time during Project Update.

Form Name	What is it used for?
Care Coordination Review	A read only summary of the information in the forms below that can be printed.
Shelter Placement	includes case management and Avivio Village interest
Care Coordination Notes	create notes to be view by all Hennepin users
Contact Preferences	How the client prefers to be contacted
Key Contacts	Additional workers connected to the client who are not housing case managers
Alternative Contacts	Others you can contact to connect with the client
Case Managers	All current and previous people who enrolled the client in a project or case managers
Current Living Situation	Is a way to document every time you meet or talk with a client
Vital Documents	A place to document is a client has their ID, social security card, or birth certificate (for themselves or their dependent)
Family CE Appointments	Check here to see if a family has or has recently had an appointment for a CE assessment
CE Event	Find a list of all current or previous CE referrals or diversion referrals.
Translation Assistance	Check if a client needs translation assistance and for what language

Most forms listed above appear in multiple workflows with the Hennepin COC Homeless Response System. Information is shared between assessments.